Cancellations, Replacements & Refunds

We, at Factor Notes, have made sure our product listings do complete justice to our products. Important product features like Product sizes (both in paper size and in metric units), paper thickness, Page Layouts and product variants (Dot Grid/ Plain/ Ruled/ Printed) are mentioned on the listings of all our products. This is to prevent any of our valued customers from ordering a product that would not suit his/her requirements.

Our products are eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. We are unable to cancel and/or refund orders that are already shipped. If we receive a cancellation request before we fulfil, we would initiate refund within 1 business day and refund will be completed within 3-7 days.

Email us at info@factornotes.com to know more.

Bags Return Policy 

At Factor Notes, we strive to ensure your complete satisfaction with our products. If, for any reason, you receive a defective or damaged product, we offer a hassle-free return policy. Please carefully read the following guidelines: 

Return Eligibility: 

• In the rare event that you receive a damaged or defective bag, please contact our customer support within 6-7 business days of receiving the product. We will provide instructions for the return and replacement process.
• Bags must be in unused, brand-new condition with all original tags and packaging intact.
• Clearly state the reason for the return and provide relevant proof of the damage or defect on the product.
• This policy only covers manufacturing defects and does not cover any damage caused by misuse (neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear).

Return Procedure: 

• To initiate a return, please contact our customer support team within 6-7 business days by e-mail. Our team will guide you through the return process. 

• Clearly state the reason for the return and provide relevant information such as the order number, item name, and purchase date.
• A return pickup will be initiated from our side.

 Inspection and Refunds: 

• Once we receive the returned bag, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
• If the bag passes the inspection, we will process the refund to the original payment method used during the time of purchase or provide a replacement for the same. 

• Please note that refunds may take up to 1-3 days to reflect in your account depending on your bank or payment provider. 

 Non-Returnable Items: 

• Any bag not in its original condition, damaged, or missing parts for reasons not due to our error, will not be eligible for a refund or replacement.

Please ensure that you carefully follow our return policy guidelines to expedite the process and ensure a smooth experience. If you have any questions or concerns regarding our return policy, feel free to reach out to our customer support team for assistance. 

FACTOR NOTES reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective from the date they are posted on our website or communicated through other means.