Cancellations, Replacements & Refunds
We, at Factor Notes, have made sure our product listings do complete justice to our products. Important product features like Product sizes (both in paper size and in metric units), paper thickness, Page Layouts and product variants (Dot Grid/ Plain/ Ruled/ Printed) are mentioned on the listings of all our products. This is to prevent any of our valued customers from ordering a product that would not suit his/her requirements.
Our products are eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. We are unable to cancel and/or refund orders that are already shipped. If we receive a cancellation request before we ship, we would initiate refund within 1 business day and refund will be completed within 3-7 days.
Email us at firstname.lastname@example.org to know more.
We work hard to ensure we ship your orders within 2-3 business days. We have tied up with prominent logistics partners in India and will be sharing your order tracking details with you as soon as we ship. The shipping time is completely dependent on the logistic partner and normal shipping / delivery lead times would be 4-7 working days depending on the delivery pincode. Please check your Address and Phone Number before confirming the order as we can't edit the details after Order confirmation.